Conflict is any situation in which your concerns or desires differ from those of another person, the demands of the job / project, or the needs of a situation. Many try to avoid situations of conflict and others want to ram their way through it. Understanding your default conflict style can show you how to make the most of each situation and use these times of conflict as learning and success opportunities.
Join us as we learn the five conflict styles (competing, collaborating, compromising, accommodating and avoiding) and practice using a 7-Step Model for Conflict Resolution. Resolving conflict is an opportunity to transform a situation into something better, gaining energy, stopping the drainage of time, and maybe even promoting better internal / external relationships.
Wednesday, October 2
8:00am -10:30am (Registration 8:00am – 8:30am)
Susan P Rozzi